Hello, I’m
I’m a Computer Science graduate with hands-on experience supporting Windows environments, troubleshooting hardware and software issues, and building practical IT administration labs involving Microsoft 365, Active Directory, and service-desk systems.
Projects
Built a practical Microsoft 365 environment covering user and group management, identity and access, collaboration services, and common IT-support scenarios. Practiced administration and troubleshooting across Microsoft 365 services.
Built a Windows Server domain environment with AD DS, OUs, users, groups, permissions, Group Policy, DNS, and a domain-joined Windows client. Simulated common support scenarios including onboarding, password resets, account lockouts, and access issues.
Built an osTicket service-desk environment to practice ticket submission, triage, troubleshooting, resolution, and closure. Integrated the workflow with Active Directory and simulated realistic user-support and access issues.
Supported 10–15 users with Windows 10/11 workstations, troubleshooting hardware, software, drivers, crashes, performance, and connectivity issues. Assisted with Windows and application installation, workstation/network setup, IP and DHCP configuration, and assisted with basic router, switch, and cabling tasks.
Provided free technical support for my community 100+ laptops, desktops, and mobile devices. Troubleshot Windows and macOS issues involving software, drivers, malware, performance, connectivity, and user accounts. Also handled OS installation, data backup/recovery, mobile-device support, and remote assistance.
Taught adult and children's English classes, adapting explanations to different ages and skill levels. Developed strong communication, patience, active listening, and user education skills that complement my technical support experience.
Alongside IT work, I have developed mobile applications demonstrating application development and problem solving.
Bilingual English and Amharic mobile app inspired by Malik Answers. Uses a hidden input mechanism that lets users secretly enter an answer while making it appear as if the app provided it.
Interactive mobile quiz application focused on question and answer experiences. Demonstrates mobile development, user interaction, and application logic..
Windows 10/11 · Software Troubleshooting · User Support
Active Directory · Windows Server · Microsoft 365 · Entra ID · Exchange Online
Network Troubleshooting · TCP/IP · Network Tools
osTicket · Ticket Lifecycle · User Administration
Currently seeking IT Support and Systems opportunities in the UAE, as well as remote roles with international teams.
Email: solomonaemirobizuneh@gmail.com · GitHub · LinkedIn