Skills Demonstrated

Overview

This project demonstrates practical experience across Windows Server, Active Directory, Windows 10, access control, networking, IT Support, osTicket, and technical documentation.

The lab combines system administration with realistic service-desk scenarios, showing how technical issues are investigated, resolved, verified, documented, and closed.

Windows Server & Active Directory

Key areas demonstrated:

Windows Server administration
Active Directory Domain Services
User and computer account management
Organizational Units
Security groups and group membership
Account lifecycle management
Password and account policies
Domain Controller and DNS configuration

User & Access Management

The project includes practical scenarios involving:

New user onboarding
Password resets
Account lockouts
Password expiration
Missing group membership
Unauthorized access requests
Employee offboarding

Access was managed through security groups such as:

"GG-IT"
"GG-Finance"
"GG-HR"
"GG-Sales"

File Shares & Permissions

Departmental shared folders were configured to simulate organizational file resources.

The project demonstrates:

Windows file shares
NTFS and share permissions
Security-group-based access
Authorized and unauthorized access testing
Access-denied troubleshooting
Network-drive mapping

DNS & Windows Networking

DNS was integrated with the Active Directory environment and used for domain name resolution and authentication.

Demonstrated areas include:

DNS configuration
Client DNS settings
DNS troubleshooting
Domain connectivity
IP configuration
Network diagnostics
Active Directory DNS dependencies

Group Policy & Windows Client Support

The project demonstrates Windows client administration within a domain environment, including:

Windows 10 configuration
Domain joining
Domain authentication
Group Policy concepts
Network-drive deployment and troubleshooting
Client-side access verification

IT Support & Troubleshooting

Ten simulated osTicket tickets cover common IT Support scenarios across:

The troubleshooting approach consistently follows:

Identify → Investigate → Isolate → Resolve → Verify → Document → Close

osTicket Service Desk

osTicket was used to simulate the service-desk workflow:

User Request → Ticket → Technical Investigation → Resolution → Verification → Technician Response → Closure

The ten scenarios demonstrate practical experience with:

Ticket submission
User-reported issue analysis
Technician responses
Resolution documentation
Ticket closure

Windows Command-Line Tools

The lab used Windows diagnostic and administration commands including:

ipconfig ping nslookup whoami systeminfo dcdiag net use net accounts

Technical Documentation

The project itself demonstrates technical documentation and portfolio-building skills using: - Markdown - MkDocs - Git - GitHub

Core Technical Skills

Windows Server
Active Directory
Active Directory Users & Groups
Organizational Units
Security Groups
User Account Administration
Password Management
Account Lockout Troubleshooting
Account Offboarding
DNS
Domain Authentication
Domain Joining
NTFS / Share Permissions
Group Policy
Network Drive Mapping
Access-Control Troubleshooting
Windows Command-Line Tools
IT Support / Service Desk
osTicket
Technical Documentation
MkDocs|
Git / GitHub

Relevance to IT Support Roles

The project provides practical evidence relevant to:

IT Support / Help Desk

User account support
Password and authentication troubleshooting
Access issues
Ticket handling
User communication

Desktop Support

Windows 10 administration
Domain joined workstation support
DNS and network troubleshooting
File share and network drive troubleshooting

Junior Systems Administration

Active Directory
Security groups
Organizational Units
Group Policy
DNS
File shares and permissions
Account lifecycle management

The result is a practical portfolio project demonstrating hands-on exposure to the technical and operational responsibilities associated with IT Support, Help Desk, Service Desk, Desktop Support, IT Technician, and Junior Systems Administration roles.