Skills Demonstrated

Microsoft 365 Administration

• Microsoft 365 Admin Center
• User and license administration
• Group management
• Shared mailbox administration
• Resource mailbox administration
• Calendar delegation
• Mailbox conversion
• Employee offboarding

Exchange Online

• Shared mailbox permissions
• Send As
• Distribution groups
• Email aliases
• Message Trace
• Quarantine review
• Automatic replies
• Mail forwarding

Cloud Identity

• Microsoft Entra ID
• Entra ID joined devices
• User-scoped Intune enrollment

Endpoint Management

• Microsoft Intune
• Windows 10 device enrollment
• Compliance policies
• Configuration profiles
• Company Portal
• Compliance troubleshooting

Collaboration

• Microsoft Teams
• SharePoint Online
• OneDrive
• Outlook
• Outlook Mobile

IT Support Practices

• User-focused troubleshooting
• Root-cause identification
• Controlled testing
• Access and permission troubleshooting
• Verification after remediation
• Evidence-based documentation
• User lifecycle support