Ticket 13 — Mailbox Conversion

User

Laura Wilson — Finance Officer

Request

"Laura's mailbox needs to be retained for continued access to the existing email data. Please convert the mailbox to a shared mailbox."

Investigation

Laura Wilson's user mailbox was reviewed before conversion.

The mailbox-conversion option was selected as part of a controlled employee-lifecycle scenario.

Evidence: Mailbox conversion option for Laura Wilson.

Resolution

Laura Wilson's mailbox was converted from a user mailbox to a shared mailbox.

The user account was retained in the lab, and the license was not removed at the time of conversion. This allowed the mailbox-preservation step to be documented separately from the later employee-offboarding process.

Evidence: Laura Wilson's mailbox after conversion to a shared mailbox.

Verification

The mailbox was reviewed after conversion to confirm that the conversion had completed successfully and that the mailbox was now represented as a shared mailbox.

The converted mailbox was subsequently used in the employee offboarding and internal forwarding scenarios.

Technician Resolution

Converted Laura Wilson's user mailbox to a shared mailbox as part of the mailbox-preservation process. Verified the converted mailbox and retained the user account for the subsequent controlled offboarding workflow.

Evidence Summary

Evidence	Purpose
Mailbox conversion option	Shows the conversion action
Converted shared mailbox	Confirms the resulting mailbox state

Support workflow:
User Request → Review Mailbox → Convert to Shared Mailbox → Verify Conversion → Preserve Mailbox