Ticket 12 — Conference Room Booking
User
Jennifer Thomas — Operations Manager
Request
"I need to schedule a meeting in Conference Room 1. Please check whether the room is available and book it."
Investigation
The Conference Room 1 resource mailbox was reviewed to confirm that the room was configured as a bookable resource.
The room was configured as:
- Resource Type: Room
- Capacity: 10
- Location: Main Office
Evidence: Conference Room 1 resource mailbox configuration.
Booking Test
Conference Room 1 was selected as the meeting location and an actual booking was created through the calendar.
The booking was then checked to verify that the room reservation was accepted.
Evidence: Actual Conference Room 1 booking test.
Resolution
Conference Room 1 was successfully booked through the calendar after confirming that the resource was configured correctly.
Technician Resolution
Verified the Conference Room 1 resource mailbox configuration and successfully booked the room through the calendar to confirm that the resource was available and functioning correctly.
Evidence Summary
| Evidence | Purpose |
|---|---|
| Resource mailbox configuration | Confirms the room resource and its settings |
| Booking test | Verifies that the room can be booked successfully |
Support workflow:
User Request → Review Resource → Check Availability → Book Room → Verify Reservation