Ticket 8 — Out-of-Office
User
Sarah Johnson — HR Manager
Request
"I'm going to be away from the office. Please configure my automatic reply so people know when I'm unavailable."
Configuration
Sarah Johnson's automatic replies were configured in Outlook.
The configuration included:
- An internal automatic reply
- An external automatic reply
- A scheduled period for the automatic response
- A professional out-of-office message
Evidence: Sarah Johnson's automatic-reply configuration.
Verification
The automatic reply was tested by sending a message to Sarah's mailbox from another user account.
Evidence: Out-of-office test confirming the configured automatic reply.
Resolution
The requested automatic reply was configured and verified successfully.
No corrective action was required because the configuration functioned as expected during testing.
Technician Resolution
Configured Sarah Johnson's scheduled out-of-office automatic replies with internal and external messages and verified the automatic response through a test email.
Evidence Summary
| Evidence | Purpose |
|---|---|
| Out-of-office configuration | Shows the configured automatic-reply settings |
| Out-of-office test | Verifies that the automatic reply was functioning |
Support workflow:
User Request → Configure Automatic Reply → Set Schedule → Test → Verify